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Return Goods Policy:
A Return Goods Authorization (RGA) is required for all returns and can be obtained by calling our office at (866)-706-6664 or via our website at the “Contact Us” tab on the “Home” page. A Return Goods number is valid for 60 days after issuance. Any return after the 60 day period has expired is not authorized and will not be issued credit.
Returns may be rejected because of the physical condition of the items. Items must be in full, complete and unopened cases with original packaging.
If the return is for your convenience (specifically you may have ordered in error or too much) and is not due to Moore Martini Medical’s error, defect or damage, then you will be charged a restocking fee based on the number of days that elapsed size invoice date:
Return from Date of Invoice Fee as a % of the Invoice Amount
0 – 30 days 0% + freight
31 – 60 days 10% + freight
61 – 120 days 20% + freight
121 – 180 days 30% + freight
6 months or greater not returnable
Customer will not be charged freight on Returns that are a result of Moore Martini Medical Inc.'s error, defect, or damage. In all other situations, Customer will be responsible for pre-paying freight charges unless Moore Martini Medical, Inc. issues call tags or a bill of lading (freight charges will be deducted from the credit amount).
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